myHermes came to prominence for me when Royal Mail changed their prices structure a year or so back meaning it was extortionate to send most small parcels with them. Since then I have sent hundreds of items using their service and have wanted a way of letting customers know where their item is.
It has always been possible to give the buyer a tracking number and have them visit the myHermes website to enter it and check, but the information given was never that detailed. I don’t know when it happened but sometime in the last few months they changed the tracking system for the better. It was perhaps around September of last year when they updated their website.
As with many, make that most delivery methods, myHermes tracking doesn’t work from within my eBay so if you would like to be able to send your buyers a link that they can click to see a status update then you are in luck.
You can use the following web address to send to your buyers which takes them to the tracking page. Obviously you have to customise it for your own item with your own item number, which is easy to find.
When you have logged in on the myhermes website you need to look in the top right hand corner at the status of your shipments.
Click on the “In progress” link to open up each shipment in turn.
Click “View” for the item you are interested in to open up the Shipment Details page for the order.
Then grab the “Parcel number” from the top of the page you will need it for the next bit. Copy it to your clipboard or keep the page open for the next step.
https://www.myhermes.co.uk/customer/view-order-item.html?itemId=[Enter item number]
Now simply add the above web address with your item number instead of [Enter item number] and test it in your web browser, you should have the detailed status of your parcel ready to send on to your customer. Click here to open the link in your web browser where you can then paste in your item number.
I only discovered this when I bought an item and the postage was ridiculously high, so i contacted the seller and asked them if I could arrange my own courier. I did and during the booking process entered my own email address as the buyer and was sent an update email with the tracking link in it. I never before realised that myHermes did that.
Whether your customer gets this email however is dependent on how you ship your items. If you simply enter in the address details yourself then they will obviously only get the email with tracking details in if you enter their email address. if you import your eBay items from within myHermes however the customer email should be imported automatically and they will receive an automated email.
So it may be that you don’t want to go to the trouble of sending your customer an eBay message with this tracking link in if they have already had an email from Hermes, but I think that the easier you can make it for the buyer to stay informed on their order the better.
When I buy items from eBay I don’t stress where they are on a daily basis and only worry about looking up tracking links when they haven’t arrived after I expect them to, but depending on what you are selling the items could be something that someone is really looking forward to receiving and having something to visually see how their order is progressing can be a help.