Ebay have just announced that April 16th you’ll be able to see which transactions have:
· Returns initiated for a reason that the item was not as described
· eBay Money Back Guarantee cases opened for item not as described or item not received
· Seller-cancelled transactions, and negative or neutral feedback
That means that the DSR system will no longer be anonymous and you can see who have you low ratings for item description and despatch time.
I’ve always wondered why the despatch DSR isn’t automatically updated by eBay when you mark the item as dispatched. I know that you can lie and click it anytime but I can pinpoint times where I have despatched the same day as an item has sold and because of external factors in the Royal Mail or courier system it has been delayed and the buyer has marked me down! Surely with tracked items this wouldn’t be too hard to implement!
“We’re making this change to the feedback system specifically to help you succeed with the new standards – and deliver the great service that earns you more visibility and potential sales.”
So let’s wait and see how this works out when it comes in to play.
Read all about it on the eBay news pages.