Parcel Monkey are a courier quote website, when you are sending parcels which are a too big to go Royal Mail Small parcel you may want to consider them. If you are familiar with the insurance brokers such as GoCompare and Confused.com, it’s kind of the same thing, but with courier companies. Parcel Monkey have partnered with lots of the most popular shipping companies that eBay users would generally use such as City Link, Parcel Force, DHL etc. Due to their partnerships with these companies and the volume of parcels their customers send substantial savings can be had by using them.
This is good for the customer because everyone wants to save money on shipping don’t they! Especially when eBay are applying final value fees into your postage too!
For example if you wanted to send a large parcel you’ve sold on eBay to the UK, worth £50, packed in a box which measures 50cm x 40cm x 30cm, weighs 5.5kg and it needs to be there in 24 hours. Who would be cheapest to send it with?
What I used to do would be to get quotes from some of the top companies individually and compare them myself. So that’s what I did. Here’s what I found:
Cost to send via Parcelforce: £19.92 (including VAT)
Cost to send with City Link: £14.90 (including VAT)
Price sending with DHL: £19.82 (including VAT)
So now we have the base prices for this experiment. Generally I would go with the cheapest or whatever the customer specifically asked for and was willing to pay for. The cheapest above here being City Link by around £5. Let’s see if we can do any better.
The same parcel at Parcel Monkey gives the following results:
City Link – £9.59 (including VAT)
Parcelforce – £13.19 (including VAT)
Parcel Monkey – £10.91 (including VAT)
As you can see we’ve managed to knock another £5 off the total cost by using the comparison website. For a one time use £5 is a great saving but if you are a regular sender of parcels you can save a hell of a lot of money by using Parcel Monkey! If you only send one parcel a month it could save you up to £60 a year.
So using Parcel Monkey is a hell of a lot easier than shopping around and quite a bit cheaper! If you know the cost to send some of your more bulkier eBay items when you’re listing them you can put a competitive postage cost on them and hopefully beat the competition on price, therefore getting more customers!
So how easy is the site to use?
Parcemonkey.co.uk is a very easy site to use. Simply visit the website and follow the instructions, it is extremly intuituve to get a quote. This simply isn’t the case with some other couriers, for example visit dhl.co.uk of city-link.co.uk and see how long it takes you to get a quote. I would be very surprised if you could get one in under a minute, in fact under 5 minutes as it’s not as straight forward as it should be for businesses who are supposed to want your business!
Do you have to register?
You can get a quote without logging in or signing up so this is quick and easy, but if you do sign up for an account you can speed the process up for the future by entering your regular pick up addresses and payment details so that you only have to enter them once.
Getting a quote
On the homepage are a selection of options which you can choose the best one for you based on your parcel. Click the one that applies and you are on to the next step.
Enter the post codes of where your parcel is being collected and where it’s going, then enter the weight and size of your parcel. It helps if you have a tape measure and scale ready for this step as if you estimate and are wrong you could be charged extra after the parcel is collected!
Choose the best service for you and go on to enter the addresses. Use the postcode look up feature or import an address from your address book for ease of use.
You will be asked to enter the details of your parcel and ensure that it does not breach the carriage conditions. There are some items which cannot be carried, and some which can be carried but on a no compensation basis. I have entered computer in this example and as you can see a little warning has been shown to prompt you to check the prohibited items list. I have also selected to pay the extra 19p for £50 worth of coverage.
You can use all the major cards, Visa, MasterCard etc and as soon as you use one your details are saved for the next time you use the service. You can also use Paypal however that carries an extra 2% fee. There is a way around this by using a Paypal MasterCard. The money comes straight from your Paypal account but you don’t get charged the fee!
You can track your parcel from within your account and depending on the service you have used you can send links to the tracking pages direct to your customers so all they have to do is click a link.
I have had to use the customer service team twice due to problems with item delivery. Both times they did try and fob me off so I don’t rate them very well. But saying that I have sent around 40 parcels in the last year using parcel monkey and have only had 2 issues and in both cases the issues were actually the fault of the courier companies and not Parcel Monkey themselves. Both issues could have been, in my opinion, dealt with extremely easily, however parcel Monkey didn’t seem to want to help. Read my story about my recent experience here.
Overall despite its shortcomings with customer service, Parcel Money is still one of my top resources. It is by no means the only website I use, but considered in conjunction with other similar websites, you will almost always get the best deal possible.