Following on from our article on how to view detailed tracking on Royal Mail items, today is the turn of Parcelforce.
Parcelforce are sort of the big brother of Royal Mail, if your parcel is too big or too heavy for the Royal Mail network you may turn to Parcelforce to make sure your parcel gets there. Or that’s the plan anyway!
So after you have sent your item, be it at the post office or via a courier quote company you will now have a tracking number which you will enter into eBay to show your buyer that they can see where the item is on it’s journey. I have however never seen this work in eBay!
So in order to give your buyer the most up to date information which gives them confidence in you as a seller you may want to shoot them a message informing them that they can use the tracking number you have supplied on Parcelforce.com
This is easy enough and if the buyer goes through to the website and punches in the tracking number they will be able to see the status of the parcel i.e. “In Progress” or “Delivered” etc. Unlike on the Royal mail website Parcelforce have a button you can click which shows you the step by step details of where your parcel has been. It is possible to link directly to this using the following link. In this way you can simply paste the link into your buyers email or eBay messaging and all they have to do is click a button.
http://www.parcelforce.com/track-trace?page_type=parcel-tracking-details&parcel_number=[INSERT TRACKING NUMBER]
Simply replace [INSERT TRACKING NUMBER] with your tracking number, which is either a 9, 13 or 14 digit combination of letters and numbers. The number will be on your receipt or email confirmation of the parcel. You can then paste the full link to your buyers in eBay messaging or send to their Paypal email address. Right Click here and copy link to get it into your clipboard.
I hope that you find this helpful when it comes to keeping your buyers informed and also checking on the status of items. This particular link was useful to me recently when I sent an item internationally. Long story short a month after I sent it, it hadn’t arrived and detailed tracking told me it was still at the delivery office in the buyers country. This still hasn’t been resolved but at least I was able to send this link to my buyer so they could see that I had actually sent the item when I said I did and that the parcel was at least in their country. I will be writing an in depth post about this in the coming weeks as I have learnt a lot from it.
It’s that time of the year again. Royal Mail are putting their prices up. Rumors have been circulating since January that the increases were coming and in line with tradition Royal Mail had their pricing page access controlled from an early stage.
Sneaky beaky types like me who tried to view the pricing page before 1st March 2014 will have first been prompted to log in or register on the Royal Mail website and then saw the access denied message.
Finally come the last day of February the page became viewable to the general public and the new prices were announced and quite frankly they aren’t quite as bad as I was predicting.
The edited highlights being:
First Class Stamps rising from 60p to 62p
Second Class Stamps rising from 50p to 53p
First Class Small Parcel rising from £3.00 to £3.20
First Class Medium Parcel staying put at £5.65 which is is good news, but in my experience anything that won’t send as a small parcel gets sent with myHermes anyway for £3.90!
Check out all of the new prices on the Royal Mail website.
Prices go up on 31st March and whatever you sell, if you use Royal Mail you should account for these changes before then, lest you find yourself out of pocket unnecessarily.
Do you plan on stocking up on first class and large letter stamps, do you plan on ditching Royal Mail in favour of myHermes or Collect+? You can bet that there will be staff from both of the latter sat around a conference room table come Monday morning discussing possible price changes. Expect them to follow suit soon or at least announce like heroes that prices will be staying the same, because they care about your bank balance!
When you’ve sold an item on eBay and it’s worth more than £20, it’s sensible if you are using Royal Mail that you use Signed for or Special Delivery based on the value, weight, size and contents of the item you will be sending.
Once you have dropped your item off at the Post Office, if you’re anything like me you will hit the mark as shipped button on the eBay Mobile app. You may then enter the tracking information so the buyer can see where their item is along the Royal Mail timeline.
I’ve never seen this work to be honest, not from the eBay app anyway! I have pasted the code into the Royal Mail website and it does give some information on the parcel’s progress, but very little i.e. they tell you if the parcel has been delivered or not.
When reading Tamebay a few months ago I noticed that a reader had found a way to get more detailed tracking information using a special link. You can customise the link with your specific tracking number and paste the link to your buyer so all they have to do is click a link in an eBay message or email and bobs your uncle.
The link is as follows:
http://www.royalmail.com/trackdetails?trackNumber=[INSERT TRACKING NUMBER]
Copy and paste it into your web browser and of course replace [INSERT TRACKING NUMBER] with your tracking number. You can then paste the full link to your buyers in eBay messaging or send to their Paypal email address.
This detailed tracking link gives you much more information that is useful when your checking up on your items.
It even works on International tracked items.
I hope you found this as useful as I did!